About the Board
The Energy Supplies Complaint Board is established in co-operation between the Consumer Council and the Association of Danish Energy Companies, DONG (Danish Oil and Natural Gas), HMN Natural Gas, Natural Gas Funen and Danish District Heating Association.
The Board is composed of a neutral chairperson and four members. The chairperson is a city court judge. The Consumer Council appoints two members, and two members are appointed to represent the respectively energy trade area.
Consumer Law and Private Complaint Boards Divison of the Danish Competition and Consumer Authority serves as secretariat to the Board.
The Board has a mandate to handle disputes arising from the contractual relationship between energy consumers and an electricity supply undertaking, natural gas supply undertaking and district heating supply undertaking.
There are no thresholds as regards to the value of the dispute. The Board does not take up disputes settled by court judgement. On the other hand, shall a case, which is being dealt with by a Court of Law, be postponed and transferred to the Board.
The Board shall reject the complaint if
- The nature of the case implies that it cannot be adequately handled without oral statements from the parties given under liability to punishment or
- The case implies questions of evidence that are not likely to be clarified during a written procedure.
